Acronyms are sometimes useful and become part of the lexicon where we sometimes forget the actual original like SCUBA (self-contained underwater breathing apparatus). BTW, this new one--TIDAS, came out of a national management meeting about a year ago, when several old-guard senior leaders quietly quit on us, and we discovered a number of rules, standards, and programs that had been put in place that made no sense and went against the logic of trying to make a successful business. This manifested into an important management mantra called
Love this.. I’m smack in the middle of my version of OTS for my industry.. and oh boy- the server/manager that PAYS attention to the nod or side eye NOT making me interrupt the conversation I’m having or feel the need to wave a napkin high above (which I wd never do) JUST to get their attention - makes ALL the difference in the CX... and for me it’s more important or equally as the quality of the food or wine..
TIDAS & OTS
Love this.. I’m smack in the middle of my version of OTS for my industry.. and oh boy- the server/manager that PAYS attention to the nod or side eye NOT making me interrupt the conversation I’m having or feel the need to wave a napkin high above (which I wd never do) JUST to get their attention - makes ALL the difference in the CX... and for me it’s more important or equally as the quality of the food or wine..