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Love this.. I’m smack in the middle of my version of OTS for my industry.. and oh boy- the server/manager that PAYS attention to the nod or side eye NOT making me interrupt the conversation I’m having or feel the need to wave a napkin high above (which I wd never do) JUST to get their attention - makes ALL the difference in the CX... and for me it’s more important or equally as the quality of the food or wine..

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