Acronyms are sometimes useful and become part of the lexicon where we sometimes forget the actual original like SCUBA (self-contained underwater breathing apparatus). BTW, this new one--TIDAS, came out of a national management meeting about a year ago, when several old-guard senior leaders quietly quit on us, and we discovered a number of rules, standards, and programs that had been put in place that made no sense and went against the logic of trying to make a successful business. This manifested into an important management mantra called
Love this.. I’m smack in the middle of my version of OTS for my industry.. and oh boy- the server/manager that PAYS attention to the nod or side eye NOT making me interrupt the conversation I’m having or feel the need to wave a napkin high above (which I wd never do) JUST to get their attention - makes ALL the difference in the CX... and for me it’s more important or equally as the quality of the food or wine..
Love this.. I’m smack in the middle of my version of OTS for my industry.. and oh boy- the server/manager that PAYS attention to the nod or side eye NOT making me interrupt the conversation I’m having or feel the need to wave a napkin high above (which I wd never do) JUST to get their attention - makes ALL the difference in the CX... and for me it’s more important or equally as the quality of the food or wine..