After 38 years of putting on shows and doing everything I can to create great spaces and make the business sustainable, I am finally giving in to a drink minimum (in our case a food and beverage minimum).
Honesty goes a long way. Some of the negative feedback, can’t help but laugh at it because you wonder if they’d be singing a different tune if they were in your shoes. If you really care about a business and your customers, you’re going to be open w them even if it’s sucky news.
Directly addressing customers concerns one by one is showing commitment and respect. Authenticity through sharing of information is critical to showing guests that they are heard - and that their questions and constructive criticism are valid and appreciated. Reality is what it is, and laying it out openly with humility is what those who care about CW continuing to provide great shows, wines, food will want to hear. More info, more respect, more engagement.
Oh my Mr. Dorf... "requiring" us to drink more wine... such a problem...
Your honesty, integrity, and care for others speak loud now and always.
You do what you need to do to keep such a classy venue alive and thriving.
Mike and I remain honored to be part of the "family". Btw, we need more wine dinners that are not on Friday nights (just saying)...
Mylissa and Mike Bauman
Honesty goes a long way. Some of the negative feedback, can’t help but laugh at it because you wonder if they’d be singing a different tune if they were in your shoes. If you really care about a business and your customers, you’re going to be open w them even if it’s sucky news.
Directly addressing customers concerns one by one is showing commitment and respect. Authenticity through sharing of information is critical to showing guests that they are heard - and that their questions and constructive criticism are valid and appreciated. Reality is what it is, and laying it out openly with humility is what those who care about CW continuing to provide great shows, wines, food will want to hear. More info, more respect, more engagement.